This policy applies to everyone who uses Scly and forms part of the Terms of Service. Scly is a tool for running an honest online business. Use it that way.
1. The principle
You are responsible for your store, your products, your pages, your ads and the way you use Scly. We do not police or pre-approve what you create, and we do not act as your compliance officer. That does not make everything allowed. The rules below say what is never allowed, and section 4 says what we do if someone breaks them.
2. What you must not do
Unlawful or harmful content
- Sell, promote or advertise anything that is illegal where you sell it, or that you are not allowed to sell, for example counterfeit goods, stolen goods, illegal drugs, weapons that you are not licensed to sell, or goods that breach sanctions.
- Create or publish content that sexually exploits or endangers children. This is never allowed and we report it to the authorities.
- Create or publish content that is hateful, harassing, threatening, or that encourages violence or self-harm.
- Create sexual content involving a real person without their clear consent.
- Use Scly to commit or help with fraud, phishing, scams or money laundering.
Deceptive selling and advertising
- Make claims you cannot support, including false health, safety, performance or "results" claims, and medical claims for products that are not authorised for them.
- Invent customer ratings, testimonials, endorsements, before-and-after results, sales counts, stock levels, countdowns or discounts. Show a reduced price only when the earlier price is real and the law allows the comparison.
- Hide the information that the law requires you to show buyers, such as who the trader is, how to contact you, safety information, price and delivery terms.
- Pretend to be another person or business, or imply that a person, brand or public body endorses your product when it does not.
- Present AI-generated people, voices or scenes as real customers or real experts.
Other people's rights
- Upload, download, find or ask Scly to use material you have no right to use. This includes photos, video, music, fonts, logos, brand names and creator footage. Public availability is not permission. Scly does not check who owns a clip. You do.
- Create images, voices or video of a real person without their permission, or in a way that misleads viewers about what that person said or did.
- Put other people's personal data into Scly unless you have a lawful reason and it is needed for the task. Do not upload sensitive personal data, children's data or lists of your customers.
Misuse of Scly
- Share your login, or use another person's account or workspace.
- Try to reach another workspace, another customer's data or any part of Scly you are not given access to.
- Probe, scan or test the security of Scly, or send malware, without our written permission.
- Get around limits, safety checks, approval steps, rate limits, spend limits or billing, or open accounts to avoid them.
- Send automated or bulk requests that are not made through the app, or put an unreasonable load on the service.
- Use Scly to build a competing product, or to train or test another AI system.
- Resell or give others access to Scly without our written agreement.
- Break the terms of the platforms and AI providers whose services Scly uses for you. These include Shopify, Meta, Google, TikTok, YouTube, Instagram, OpenAI and your payment provider.
3. Warnings are not approval
Scly may point out a problem, for example a missing piece of information that EU rules ask a seller to show. A step that cannot work, for example because a required detail is missing, may fail with a message. The fact that Scly gave no warning does not mean that something is lawful, true or allowed by a platform. Checking that is your job.
4. What we do about misuse
We do not read everything you make, and we do not promise to find, block or remove anything. Some checks run automatically, such as the safety check on generated images and the filters of our AI providers. They can miss things, and passing a check is not approval. What you publish to your store, to an ad platform or anywhere else stays on those services under your control, and you are the one who must take it down if it breaks this policy or the law. We act when we find a problem, when someone reports one, or when the law or a platform requires it. Depending on how serious it is, we may:
- warn you and ask you to change something or to take it down yourself;
- pause or cancel a task that is running;
- limit a feature or suspend your account;
- end your account, without a refund of fees for the period if you caused the problem; and
- tell the authorities, a platform or a rights holder where the law requires or allows it.
Where it is safe and lawful, we explain why and give you a way to answer. If we act in a hurry because of a serious risk, we explain afterwards. You can ask us to reconsider by writing to team@scly.dev.
5. Repeat infringers
If you keep breaking this policy, or keep infringing other people's rights, we deal with it step by step.
- A warning first. When we learn that an account has broken this policy, we warn the account owner in the app and by email. The warning says what the problem is and what we expect.
- Repeated breaches. If the same account breaks the policy again after a warning, or breaks it in a serious way, the founders of Scly decide whether to limit the account or to end it. A person makes that decision. It is not made automatically.
- Ending an account. Where an account is ended for repeated or serious breaches, we tell you by email. Section 4 explains what happens to fees for the period, and the Terms of Service explain what happens to your data and how you can take it with you.
- Appeal. You can appeal a warning, a limit or the ending of an account by writing to team@scly.dev from the email address of your account. Tell us why you think we got it wrong and add anything we should know. The founders look at your appeal again and answer you in writing.
This process does not promise that Scly will find every breach or take down any content. The account owner remains responsible for everything done with the account.
6. Reporting
If you think someone is using Scly to break this policy, or you are a rights holder or a person affected by content made with Scly, write to team@scly.dev. Tell us what is wrong, where we can see it, and how to reach you. We read every report and answer when we can.
7. Changes
We may update this policy as Scly and the law change. The current version is always on this page, and a material change is announced as set out in the Terms of Service.
Questions: team@scly.dev.