1. What this covers
This policy covers fees for Scly’s software service. Scly is not the seller of products in a merchant’s Shopify store. Physical product returns, delivery claims and merchandise refunds follow the merchant’s own policy and applicable law. Do not copy this policy into a merchant storefront as its product return policy. No commercial Scly refund rules have yet been approved.
2. Proposed business refund terms — requires approval
Proposal: a first-time monthly customer may request a refund of the initial Scly subscription fee within seven calendar days of purchase. This goodwill offer would exclude separately approved external ad spend, third-party charges and usage-credit purchases, except where a refund is required by law or explicitly promised. Renewal refunds and unused credits remain to be decided.
Duplicate or incorrect charges must be investigated and corrected. For a material service failure, first offer a reasonable remedy and then assess an appropriate refund or credit for the affected service. Disliking a correctly delivered creative does not automatically establish a service failure, but does not remove any mandatory remedy.
3. How to request
Email team@scly.dev with your account email, order or invoice identifier and the request. Never send full card details or a password. Confirm receipt and explain the decision and any approved amount. Proposal: initiate an approved commercial refund to the original payment method within ten business days; bank processing times may differ. These commercial timings are not active promises until approved and do not override a shorter statutory deadline.
4. Mandatory consumer rights
The initial business-only scope has not yet been approved. If Scly admits consumers, applicable distance-contract withdrawal rights and statutory remedies must be implemented and explained before checkout. EU consumer service contracts generally have a 14-day withdrawal period. Starting a service early requires the relevant express request and information; digital-content exceptions must not be applied indiscriminately to a continuing SaaS service.
Before a consumer release, review the currently applicable national implementation of online withdrawal requirements, supply a withdrawal form and any required online function and acknowledgment. A blanket “no refunds” term or a button accepting general terms cannot waive mandatory rights. The proposed seven-day business goodwill offer is separate from these rights.